10.3 Our product guarantee shall not apply unless you give written notice of the defect(s) to us, and (if the defect is as a result of damage in transit/installation) within 7 days of the time when you discover or you ought to have discovered the defect and we are given reasonable opportunity after receiving notice to examine such products. This guarantee shall not apply unless our invoice is fully paid, or if you make any further use of such products after giving such notice, or the defect arises because you have misused the products, or failed to follow our oral or written instructions as to the installation, commissioning, use or maintenance of the products, or you alter or repair such products without our written consent.
10.4 Installation and Workmanship Warranty. We provide a guarantee of 12 months for our workmanship in installing the products from the date of installation of the products.
10.5 Your Statutory Rights. Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods or workmanship. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.
WE DRAW YOUR ATTENTION TO THE BELOW
- Bespoke Nature of Our Products
11.1 Subject to your statutory rights you have no contractual right to cancel or suspend the whole or any part of the Contract. In the event that you do (or purport to) cancel or suspend the whole or part of the contract (“Cancellation”) we shall not be obliged to accept such Cancellation and reserve all our rights and remedies. You acknowledge that certain elements of the products are made-to-measure, or made to your specifications or clearly personalised or by their nature cannot be returned and so cannot therefore be readily resold by us as there is no available market and they cannot be returned by us to the manufacturers and that therefore we would suffer loss, damages, costs and expenses arising from such Cancellation (together “Losses”).
11.2 If we accept Cancellation, we shall be entitled to levy and you shall meet the following charges as a reasonable pre estimate of the losses which would be suffered by us arising from such. We shall be entitled to:
11.2.1 retain any payments made by you prior to the commencement of the installation by way of an Initial Payment; and
11.2.2 if the products are not under manufacture at the time the Cancellation is accepted then, we shall charge for Cancellation of £1.500; and
11.2.3 if the products are already under manufacture when the Cancellation is accepted, then we shall charge for Cancellation of a sum which is equal to 80% of the price for the products.
12. Our rights to end the contract
12.1 We may end the contract if you break it. We may end the contract at any time by writing to you if: